The Pen Com Center has three full time radio console positions, one call taker position and one supervisor position to provide emergency dispatch services for police, fire and medical emergency responders.

This is an enhanced 911 county in partnership with Qwest and CenturyTel telephone companies. The county is Wireless Phase II compliant. The center installed a Positron Power911 telephone system in May 2003 along with a Dictaphone Freedom 24 hour recorder.

The Freedom platform provides instant call checks for both radio and telephone frequencies at the fingertips of the communications officers at every position. Both UHF and VHF radio systems provide dedicated radio frequencies for most agencies. Motorola radio equipment is installed in Watson Furniture Systems consoles for an efficient, ergonomic work environment.

State-of-the-art computer-aided dispatch software based on an IBM AS400 computer platform assists the communications officers in performing their work. All upgrades provide the essential equipment components for a modern, highly functional and comfortable environment.

Communications Officers process over of 32,400 9-1-1 calls and over 200,000 business (non-emergency) calls per year. Last year, this resulted in over 40,000 events where PenCom dispatched police, fire or medical personnel.

Peninsula Communications Center is progressive in its philosophy and management practices. If you would like further information, contact us at PENCOM or phone (360) 417-4911.

Clients

Peninsula Communications provides dispatch services to many agencies. Below are their names and non-emergency telephone numbers:

• Port Angeles Police Department
  360-452-4545
• Port Angeles Fire Department
  360-417-4655
• Clallam County Sheriff's Department
  360-417-2259
• Sequim Police Department
  360-683-7227
• Lower Elwha Tribal Police
  360-452-8471
• La Push Tribal Police
  360-374-9020
• Olympic National Park Rangers
  360-452-4501
• Clallam County Fire Protection District # 2
  (area surrounding Port Angeles) 360-452-7725
• Clallam County Fire Protection District # 3 (Sequim area)
  360-683-4242
• Clallam County Fire Protection District # 4 (Joyce area)
  360-928-3132
• Clallam County Fire Protection District # 5 (Clallam Bay/Sekiu area)
  [no number available]

Services

Iin addition to handling 911 calls:

• Warrant and protection order entries
• Impending home death notifications
• House watches
• Animal license filings
• Provide registration info to tow companies / enter impounds
• Complete Juvenile/Missing Person forms
• Process incoming teletype messages
• Prepare daily press releases
• Search and Rescue forms
• Accurately provide info and directions to filed units and public
• 911 call evaluation and prioritize.
• Transfer calls to Poison Control
• Provide translator services for non-English callers
• Activate telepaging systems for Search and Rescue, Port Angeles Parks, etc.
• Monitor National Warning System
• Answer dedicated line for security company alarm reports.
• Advise of public burn restrictions
• Obtain mug shots
• Search and retrieve records and jail info

Databases:

• Perform inquiries using the CAD State/NCIC interface or stand alone ACCESS computer into WACIC, NCIC, local, state, national and Canadian databases including but not limited to:
• Wants/Missing Persons/Protection Orders
• Vehicle Registrations
• Stolen/Wanted/Impounded Vehicles
• Driver's licenses
• Guns
• Concealed carry permits
• Stolen property
• Boats
• Aircraft
• Vehicle Parts
• Securities
• Enter, locate, modify, clear and cancel records appropriately
• Send a variety of point-to-point teletypes and regional, state and national broadcast teletypes
• Request criminal history records
• Dispatch services for Olympic National park after hours and on holidays
• Conduct tours of the center.
• Maintain Master Street Address Guide

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321 East 5th Street - P.O. Box 1150 / Port Angeles, WA 98362
Phone: 360-457-0411 / TTY: 360-417-4645
General City Email: information@cityofpa.us
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