Refund Policy

Utility Account Refunds

The City of Port Angeles issues two different types of refunds on utility accounts:

1. Refund due to services being terminated on final utility accounts. These refunds are system generated and a check will be produced within 15 working days.
2. Refund due to an overpayment on an active utility account. Refunds on overpayments are not made automatically. Generally, if an overpayment occurs it will be applied to the next bill. At the customer’s request, a refund check will be processed within 15 working days, or a credit will be applied to the customer’s credit card.

In case of dispute, the key to speeding up the refund is having proof of payment. Proof of payment may be required by furnishing one of the following:

• Copy of front and back of cancelled check(s)
• Copy of register receipt from cashier.

If another party paid the utilities (such as a builder, a prior or subsequent owner, title company, leaseholder, mortgage company, or someone who owns part of the same property), you may be asked for proof of identification in order to receive a refund.The customer may mail or bring completed documents, along with their social security number, to the City office.

If you have questions on any of the steps listed above, please contact customer service at 360-457-0411.