911 Procedures

When calling 911 it is important to answer the operators questions. By asking these questions the operator is not delaying any emergency response and is actually helping prepare the emergency responders for your specific emergency. Some example questions that will be asked include:

  • Your location - Address, street/intersection, nearby businesses or landmarks. If you are calling from a cell phone we may not be able to see an accurate location of where you are calling from
  • The nature of the emergency with detailed information about what is occurring and who is involved
  • Your name and telephone number

Try to stay on the line as long as possible. It is very important for the dispatchers to be aware of any changes that may occur on scene. Do not hang up until instructed to do so!