Customer Service - Utilities

The Customer Service Division is responsible for providing centralized cashiering, meter reading, and utility billing in support of the City’s electric, water, wastewater, solid waste, stormwater, and Medic I utilities. In addition, Customer Service pet licensing service as well as selling parking permits. Customer Service is also responsible for the City switchboard, answering many general questions and is the initial point of contact for many City services.

To sign up for new service, please review the Utility Service Requirements Checklist (PDF). 

For residential solid waste services, please fill out and return the Residential Request and Change Form (PDF).

For commercial solid waste services, please fill out and return the Commercial Request and Change Form (PDF).

If you are a landlord and would like to have utilities automatically changed into your name when a tenant vacates, please sign up for the City's auto-on service (PDF).

If you are interested in paying the same amount for utilities every month, with a catch up month once year, look into the Budget Billing Program (PDF).

If you would like to make a monthly or one time donation to help those less fortunate with their utility bills, please consider our Pass the Buck Program (PDF).

The COVID-19 pandemic has greatly impacted our community and created a financial burden on many businesses and residents. In response to these impacts in March of 2020 the Governor issued Proclamation 20-23, preventing the disconnection of utilities for non-payment.  This moratorium is scheduled to end September 30, 2021 and customers will be responsible for all current and past due charges at that time. 

If money is tight and you need a little help with paying for utilities, please fill out and submit a Utility Discount Application or contact one of the several Local Resources (PDF) who may be able to provide assistance.

Click here to view the City's flyer regarding financial assistance available by local agencies for utility, rental and mortgage relief. 

For more details regarding Utility Financial Assistance and Donation Information, click here.

Please call the City of Port Angeles at 360-457-0411, or email utilities@cityofpa.us with any questions, to create a payment plan or to find out more information about any of the above listed programs.