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Download and complete the Residential Request and Change Form. Allow a minimum of 5 business days for the change to happen. A change fee is charged (see details on form).
Another cause of missed pickup is incorrect cart placement: too close to a fence, car, or other object, or facing the wrong direction. Allow 4 feet of clearance around your garbage cart. Overfilled carts (with the lid open) cannot be emptied.
For missed collection call the office after 3 p.m. on your collection date. A small fee may apply depending on the circumstance. Please do not wait 2-3 weeks before calling.