Occasionally we miss a cart, but the most common reason for a missed pickup is that your cart was not out early enough. It must be curbside (or the location we usually pick it up) by 7 a.m. on your collection day. Another cause of missed pickup is incorrect cart placement: too close to a fence, car, or other object, or facing the wrong direction. Allow 4 feet of clearance around your garbage cart (including behind). Overfilled carts (with the lid open) cannot be emptied. For missed collection call the office after 3 p.m. on your collection date. A small fee may apply depending on the circumstance. Please do not wait 2-3 weeks before calling.