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1. How do I sign up for utility service?

Email the following information and attach items listed below to Customer Service at utilities@cityofpa.us:

• Signed Rental or Lease Agreement with physical address (if you rent).
• Settlement Statement with physical address (if you have purchased).
• Last 4 digits of SSN# and Photo ID of all renters or property owners.
• Mailing Address (if different from the service address).
• Contact phone numbers (Personal and Work) for each adult resident.
• Name of employer, if applicable, for each adult resident.
• Date of termination of old service (if applicable).
• Letter of Credit from your previous utility provider. Must be for service within the last two years and may show a maximum of one late payment in any
  12-month period or you will be required to pay a $250 Security Deposit (House) or $125 Security Deposit (Apartment).

In most cases, utility service can be made available the same day if you apply before 12:00PM.

Meters must be accessible to meter readers at all times.

A $25 connect charge will appear on your first bill.

For residential solid waste services, please fill out and return the Solid Waste Services Request and Change Form.

2. Can I pay my utility bill online or over the phone?

Yes, you can pay online or over the phone.  For more details, click here.

3. Can I be billed the same amount every month based on my average bills?

Yes, please fill out the Budget Billing Plan Application and email it to Customer Service at utilities@cityofpa.us. The City will contact you regarding the budget billing amount, or you may call Customer Service at 360-457-0411 ahead of your request and we will inform you of the budget bill amount. Please note that each June is the settle up month, where the City bills for the actual amount due after a year of budget billing. You may owe the City more than your regularly budgeted amount or you may be owed a refund depending on what charges you actually accrued while on the Budget Billing Program.

4. What if I cannot pay my bill when it is due?

If you are unable to pay your utility bill by the due date, please call Customer Service at 360-457-0411 to discuss next steps. A payment plan may be set up to bring your account current and keep your services from being disconnected.

If money is tight and you need a little help with paying for utilities, look into the City's Utility Discount Program (PDF) or contact one of the several Local Resources (PDF) who may be able to provide assistance.

Click here to view the City's flyer regarding financial assistance available by local agencies for utility, rental and mortgage relief.

5. My bill is so high, how can I save money on the charges?

The City offers a conservation program that may assist in helping you keep your costs down. Please visit the Conservation page or call 360-417-4718. 

If you are a full service customer and are not at the residence for extended periods of time, you may opt to disconnect the water service, which in turn may stop wastewater, solid waste, and water charges from accruing. There is a $25 reconnect fee for when you reinstate the water service. 

Solid Waste (Garbage) offers different levels of service that may cost you less. 

For low income customers, the City offers a Utility Discount Program. 

For more details or questions, please call Customer Service at 360-457-0411.